With respect to the COVID-19 pandemic, we have been focused on the health and safety of our customers, employees and community. With this focus paramount, we’d like to ensure that you are aware of the precautionary measures we are taking at WHITBY TOYOTA.

This article will outline the process for our service customers. This should help you familiarize yourself with our COVID protocols and what to expect when you arrive for a service visit. These following steps are also outlined in the video that is shown below of which will give you a better visualization of the process.

1. Book at service appointment over the phone at 1-289-539-0377 or online at by clicking here.

2. Pull into the dealership entrance and look for the large service doors on the left-hand side. Pull up in front of the door labeled “IN” and stop where indicated.

3. Remain in the vehicle until a service attendant assists you. We are aware of your arrival, but would rather you wait in your vehicle where you feel safe until it is well socially distanced inside to enter. The service attendant will come to your vehicle and ask you a few safety questions about your health and travel history.

4. Once the service door opens, pull into the drive-thru, roll your window down, and leave the keys in the ignition. Exit the vehicle when instructed by the service attendant who will then escort you inside to the appropriate service advisor’s workspace.

5. The service advisor will help you with any of your service needs and prepare the work order for your visit. The service workstation is equipped with a plexiglass barrier between the staff and the customer.

6. Once your service needs are addressed, you may head over to our socially distance waiting room. This area is routinely sanitized and equipped with televisions and free WiFi for your entertainment. Additionally, you may choose to make other arrangements and be notified when your vehicle is finished if you prefer to wait elsewhere or pickup your vehicle at a later time.

7. Before your vehicle is moved, all high-touch locations will be sanitized. This includes areas such as the steering wheel, door, door handle, shift knob, dash, centre-console, and others. In addition, a seat cover will be draped over your seat before any member of our staff enters your vehicle.

8. Once your service is complete, the advisor will notify you and bring you to our checkout station to go over your service visit. Credit card machines are routinely sanitized, and our checkout counter is equipped with a plexiglass barrier between the staff and the customer.

9. Once your vehicle has arrived at the service drive-thru exit, it will once again be sanitized for your safety. Upon completion, you are ready to enter your vehicle and be on your way.

We encourage you to watch the video linked below to further understand these steps.

Other measures we have taken throughout our dealership include the following.

• Pre-screen all staff and customers before entering the facility.
• Require masks to be worn at all times for staff, customers and visitors.
• Frequent sanitization of high touch surface areas such as chairs, door handles, railings, credit machines, office supplies, and more.
• Installed strategically located signage to maintain a social distance, wear masks at all times, disinfect and wash hands as frequently as possible.
• Operate by appointment only for both sales and service.

The health and safety of our customers and staff is our number one priority at this time. We are Whitby Toyota, your neighbourhood Toyota dealer.