Excellent service staff. On-time performance of all necessary tasks required by Technicians, all clearly delineated by Service personnel. I have been a customer of Whitby Toyota for almost 32 years. Trust me, you won't find a better Service team at any other dealership, be that Toyota or any other vehicle marque. And no, I'm not related in any way to Whitby Toyota personnel, nor am I an investor in the dealership. I just know when I am the recipient of excellent service at an acceptable price. The General Manager of Whitby Toyota I first met in 1994 was the late Ian Kingsley. His legacy can be clearly seen in the current General Manager Jeff Kingsley, Ian's son. Go try Whitby Toyota for new or used vehicles, and for vehicle servicing too. You won't be disappointed!
Jeff, Stephanie and the entire team at Whitby Toyota were an absolute pleasure to deal with when I was searching for a new 4Runner for my mom. They managed to source an incoming truck in our preferred spec which helped reduce the wait time, gave us good pricing on it and were patient with us throughout the process. I can't recommend them enough and look forward to purchasing from Whitby Toyota in the future.
I had a stellar experience in purchasing a brand new car through Whitby Toyota! The sales rep, Umair, was super patient, flexible, honest, and transparent with the entire process. The rest of the team I interacted with was genuinely kind and supportive through such an investment, ensuring I was getting the best outcome.
We had a wonderful experience with Whitby Toyota while purchasing a Toyota Corolla Hatchback for my wife. The team truly stood out in a market where many dealerships rely on the brand to sell itself and don’t always prioritize customer satisfaction. Whitby Toyota Sales team was different; they treated us like valued customers from start to finish.
Our sales advisor, Arda Seyranoglu, a simple call was our starting point and the reason we immediately felt confident in choosing this dealership. He was professional, honest, and clear in setting expectations. I was looking for a stock vehicle with winter tires, and everything was delivered exactly as promised, on time, with no unnecessary frills or pressure.
A special thanks to David Marshall, the Sales Manager. Kudos to him for building such a great sales team. Every time David picked up my call, I felt relieved because I knew he would listen to my concerns, answer clearly, and genuinely try to find the best solution. That level of accessibility and care is rare.
Finally Patrick Aiken, the Delivery Coordinator, made the delivery process absolutely smooth. He was extremely patient, answered all our questions, and ensured we were comfortable and informed before driving away.
Because of this experience, I’ve already referred a friend of mine to Whitby Toyota, and they have ordered a Toyota Crown from here. I wish everybody do have the same experience.
